Refund policy

Script purchases

Changed your mind about a script? You can ask for the X Tokens you paid for it back, as long as you ask within 48 hours of buying it.

• Ask from your account page and say briefly why.
• The script's author reviews your request and approves or declines it. You get a Discord DM either way.
• If it is approved, the X Tokens you paid go back to your wallet and the time you bought is taken off your access. Any other time you have on that script stays.
• You can ask once for each purchase.
• Gifts can be refunded by the person who paid for them. The time is then taken off the friend who received it.
• Free trials, free scripts and gifts you received can't be refunded.

X Tokens

Buying X Tokens is final. Tokens are never refunded or exchanged back into money, whether you have spent them or not. A refunded script purchase comes back as X Tokens, not cash.

X Tokens are digital content delivered to your wallet the moment your payment is confirmed. Before you pay, you are asked to confirm that you want them straight away and that you understand you will lose the right to cancel. Because of that consent, the 14-day cancellation period that can otherwise apply to online purchases does not apply.

Try before you buy

Every paid script has a free one-hour trial, once a week, so you can see that it does what you need before spending anything. Start one from any script's page in the Old School or RuneScape 3 store. Nothing ever renews on its own, so there is never a charge you did not choose.

Not covered

• Script purchases more than 48 hours old.
• A script that stops working for a while after a game update. You get the lost time back when it is fixed.
• Any action taken against your game account by the game's operator.

Chargebacks

Disputing a payment with your bank or card provider instead of contacting us takes the X Tokens from that payment back off your balance. If some of them have already been spent, the account is suspended while we look into it.

Your statutory rights

Nothing here affects rights you have by law that cannot be excluded, for example if something you paid for was never delivered or is not as described. If you think that has happened, contact us first and we will put it right.

Get in touch through the Project X Discord server. We aim to reply within two working days.